Absolutely agree, generally speaking. In my personal experience, Patagucci has been really, really good about standing by their stuff and putting their money where their marketing is. They've always recommended I get things repaired by them rather than getting something new, and repairs were always done quickly... granted, I brought stuff into one of their stores for repair, and didn't have to ship. They've also fixed stuff for free that friends have gotten from thrift stores, which is rad. I think a lot of companies get to a certain tipping point where their bottom line becomes more important than their mission statement, and maybe Patagonia is getting there or is past that point? I'm not sure, but at least they didn't fall off as quickly as The North Face (and the founders of both companies were climbing/surfing bros). I still stand by Patagonia's goals of less waste/more focus on environment-conscious manufacturing, and I'd be bummed if they were slipping.As a rule, outfits that spend a ton of marketing capital on telling you how noble they are usually suck. Its a reflection of the culture and management of that company. Patagonia is a multi billion, multi national corporation. The fact that they hem and haw and attempt to prorate defective items tells me its likely run buy a jerkoff or collection of jerkoffs.
Side note: before buying new, ALWAYS call Patagonia outlets to see if they have wetsuits. Some scores to be had, for sure. My 10 year old R1 top is still going strong, still warm despite some fraying and thinning of rubber.